1. Store operator
Soni Innovations is the registered trade name of Shital Soni, a sole proprietor (“we”, “us” or “our”). GSTIN: 23GGVPS4354C1Z1. Principal place of business: Ground Floor, 11, Alpha Estate, Shree Maya Arcade, Near Chota Bangarda, Indore, Madhya Pradesh 452015, India. By accessing this website or submitting a product request or order, you agree to these terms and the linked store policies.
2. Products and catalogue information
We make reasonable efforts to display product names, images, variants, descriptions and prices accurately. Screen settings may affect colour appearance. Product availability is rechecked before an order is accepted. Soni Innovations acts as the seller/trader; the country of origin declared for the current catalogue is India.
Prices are displayed in Indian Rupees. Unless specifically stated otherwise, the displayed product price includes applicable product taxes; any delivery charge will be shown or confirmed before payment.
3. Requests, orders and acceptance
Current website status: the website presently accepts product availability requests and does not collect an online payment. A request is not a confirmed sale.
When online payments are enabled, an order is accepted only after payment is successfully authorised and we confirm product availability and fulfilment. We may decline or cancel an order if a product is unavailable, pricing is clearly incorrect, verification fails or the order cannot lawfully be fulfilled. Any collected amount for a cancelled order will be refunded according to our Refund & Cancellation Policy.
4. Payments
No online payment gateway is currently active on this website. An availability request does not create a debit, a subscription or a confirmed paid order.
If online payments are enabled later, the payment provider and available payment methods will be disclosed before you pay. PayU is a proposed provider; its mention here does not indicate account activation or approval. Soni Innovations does not ask customers to share a card PIN, CVV, UPI PIN, OTP or net-banking password with us. Payment authorisation may be declined by the bank or payment provider.
5. Delivery, cancellation and returns
Standard estimated delivery is 3–5 days after order confirmation, subject to the product and delivery PIN code confirmed before payment. Delivery, cancellation, return and refund conditions form part of these terms. Please read the Shipping Policy and Refund & Cancellation Policy before completing an order.
6. Acceptable use
You must not misuse the website, attempt unauthorised access, interfere with site operation, submit false information, copy protected content unlawfully or use the website for fraudulent or illegal activity.
7. Privacy
Personal information is handled as described in our Privacy Policy. Payment information is handled by the payment provider under its own privacy and security practices.
8. Liability and applicable law
Nothing in these terms excludes rights or remedies that cannot be excluded under applicable Indian law. To the extent permitted by law, we are not responsible for indirect loss caused by events outside our reasonable control.
These terms are governed by the laws of India. Courts with jurisdiction in Indore, Madhya Pradesh will have jurisdiction, subject to applicable consumer law.
9. Changes and contact
We may update these terms prospectively. The effective date above identifies the current version. Questions may be sent to support@shitalfin.com.
10. Customer grievances
Contact Shital Soni, Proprietor, at support@shitalfin.com or +91 97556 05850. We will acknowledge consumer complaints within 48 hours and work to resolve them within one month. See grievance redressal.