1. Current availability requests
The website currently accepts product availability requests and does not collect online payment. An unpaid request may be withdrawn by emailing us; there is no payment to refund.
2. Cancelling a paid order
Once online payments are enabled, you may request cancellation before dispatch by emailing us with the order reference. If the order has already been dispatched, cancellation may be treated as a return after delivery. We may cancel an order that cannot be fulfilled and will refund any amount collected for that order.
3. Return eligibility
For eligible clothing products, request a return within 7 calendar days after delivery. The product must be unused, unworn, unwashed, unaltered and returned with original tags, accessories and packaging. Products damaged after delivery or returned incomplete may not qualify, subject to rights available under applicable law.
Please report an incorrect, damaged or defective product as soon as possible, preferably within 48 hours of delivery, with photographs where available. The preferred reporting period does not remove any rights or remedies available under applicable consumer law.
4. Return process
- Email support@shitalfin.com with your order reference, product, reason and supporting photographs where relevant.
- Wait for return instructions and the approved return address before sending the item.
- After receipt, the product will be inspected and the approval or rejection will be communicated.
If the return is due to an incorrect, damaged or defective item supplied by us, reasonable return shipping will be arranged or reimbursed. For other approved returns, the customer may be responsible for return shipping, which will be communicated before the return is sent.
5. Refund method and timeframe
Approved refunds are initiated to the original payment method; we do not provide a cash refund for an online transaction. We initiate an approved refund within 5 business days after inspection or cancellation approval. After initiation, the bank or disclosed payment provider may take approximately 5–21 days to reflect the amount in the customer’s account.
A refund will not exceed the amount collected for the returned or cancelled item, including refundable taxes as required by law.
6. Failed or duplicate payments
If an amount is debited but the order is not confirmed, email the transaction reference, date and amount. If online payments are enabled in future, failed transactions will be checked with the disclosed payment provider or bank. A bank debit or screenshot alone is not proof of an accepted order. Any eligible refund will be returned to the source account and may take approximately 5–21 days to reflect.
7. Contact and escalation
For cancellation, return or refund assistance, contact support@shitalfin.com.
8. Exchange and statutory rights
For an exchange, contact us within the same 7-day return window. A replacement depends on the requested size or product being available; otherwise an eligible return is handled under the refund process above. Nothing in this policy excludes mandatory rights for defective, misdescribed or undelivered goods.
For unresolved issues, see grievance redressal or call +91 97556 05850.