1. Current website status
The website currently accepts availability requests. The standard delivery estimate is 3–5 days after order confirmation. Your applicable delivery window and any shipping charge will be confirmed before a paid order is accepted.
2. Delivery coverage
We currently accept delivery requests for addresses within India, subject to serviceability at the delivery PIN code. International shipping is not currently offered.
3. Shipping charges and delivery estimate
Our standard estimated delivery window is 3–5 days after order confirmation. An availability request alone is not an order confirmation. We confirm stock, PIN-code serviceability, the shipping charge and the delivery window before accepting payment or a paid order. Dispatch is scheduled for the confirmed delivery window, and courier or serviceability delays will be communicated. If you do not accept those terms, you may withdraw the unpaid request without charge. Estimates may vary by product availability, destination, courier coverage and public holidays.
4. Dispatch and tracking
Paid orders are prepared after payment confirmation and product availability verification. Where the courier provides tracking, the tracking reference will be shared using the contact details supplied with the order.
5. Address accuracy and delivery attempts
Customers are responsible for providing a complete and accurate delivery address, PIN code and reachable mobile number. Additional cost caused by an incorrect address, refusal or repeated unsuccessful delivery attempts may be communicated before redelivery.
6. Delay, loss or damage
If an agreed dispatch estimate cannot be met, we will contact the customer and provide an updated estimate or a cancellation option. Report a missing, incorrect, damaged or visibly tampered package promptly to support@shitalfin.com, including the order reference and photographs where relevant.
7. Contact
For shipping questions, email support@shitalfin.com.
8. Delivery disputes
If a paid order is not delivered, contact us for investigation, an agreed replacement or an eligible refund. See the Refund & Cancellation Policy and grievance process.