Who to contact
Shital Soni, Proprietor, handles customer grievances for Soni Innovations.
Email: support@shitalfin.com
Telephone: +91 97556 05850
How to raise a complaint
Email, call or write to us with your name, contact details, request or order reference, the issue and the resolution you are seeking. For payment queries include the transaction reference, date and amount. Include photographs for product or delivery issues where available. Do not send payment passwords, OTPs, PINs or complete card details.
Acknowledgement and resolution
We will acknowledge a consumer complaint within 48 hours of receipt and work to resolve it within one month. Quote the complaint reference provided in our acknowledgement in any follow-up, and retain our correspondence.
If you are not satisfied, reply to the same email asking for a further review by the proprietor. This process does not limit your right to approach a consumer authority or other forum available under applicable Indian law.